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 FAQ



General questions


myStaze is a live-streaming platform that brings live events from around the world directly to you. From concerts and performances to sports, comedy, and more, you can experience the excitement of any live stream from the comfort of your home.

Simply sign up for an account, purchase a ticket for a live stream, and enjoy the show from your device. Once you have your ticket, you will be able to stream the event in real-time at the time of the show. An email will be sent to you a couple of hours prior to the stream as a reminder.

Yes, you will need to create a free myStaze account to purchase tickets and access live streams. This helps us provide you with a better experience and personalised recommendations for future events.

Event-Related Questions

myStaze streams a wide range of live streams—from concerts and sports matches to comedy shows and more. Check our upcoming streams page regularly to catch your favourite performances, matches, or shows as they happen.

Yes! While we can’t guarantee every request, we are always excited to hear what you would like to see. Feel free to send your suggestions to hello@mystaze.com, using the subject “General Inquiry”, and we will do our best to bring the experiences you love to your screen.

Yes! By purchasing tickets to live streams on myStaze, you are directly supporting the streamers, performers, athletes, comedians, or creators you love. Did you know that they receive 90% of ticket sales after our platform fee? That is 30 to 150 times more than what they could earn on traditional streaming platforms!

You can follow us on social media and regularly check our platform :)


Streaming & Technical Questions


You can watch streams on any device with internet access, including laptops, desktop computers, tablets, smartphones, and smartTV. Make sure your device is up to date and supports streaming for the best experience.

On the day of the event, log in to your myStaze account and go to "My Events". Click on the event you want to watch, and the live stream will be available at the scheduled start time. Make sure you sign in on the same account you use to purchase the ticket in order to stream the show!

Yes, there might be a slight delay (usually around 30 seconds) between the live performance and what you see on your screen due to internet streaming protocols.

First, check your internet connection to make sure it is stable. We recommend a speed of at least 5 Mbps for smooth streaming. Lower speeds or multiple devices using the same connection may result in reduced video quality or buffering. You can also try refreshing the page or disconnecting other devices from the network.

No, since it is a live performance, you can’t pause or rewind the stream. What you see is a one-time experience!


Ticketing & Payments


To purchase a ticket, simply browse the upcoming events on myStaze, choose the one you want to attend, and follow the prompts to purchase your ticket using a secure payment method. Once purchased, you will receive an email confirmation and access to the stream at the scheduled time.

Yes, you can buy tickets for as many events as you like. Just select the ones you are interested in and complete the purchase process for each of them.

We accept major credit cards (Visa, MasterCard, American Express), Klarna, Apple Pay, and Google Pay. You can choose the most convenient one during checkout.

We unfortunately do not offer refunds for live streams unless it is cancelled or significantly rescheduled.


Privacy & Security


Yes. We take your privacy and security seriously. We use secure encryption methods to protect your payment information and personal data. For more details, you can review our Privacy Policy.

We do not store your detailed payment information. We only store information related to the purchased tickets. The payment gateway (Stripe) securely stores your payment information in their system.

After logging in, go to your profile settings by clicking on your username in the top right corner. From there, you can update your personal information, change your password, and manage your preferences.

Click on the "Forgot Password" link on the login page and enter your registered email address. We'll send you an email with instructions to reset your password.


Still have questions?

If these FAQs didn’t answer your question, we’re here to help. Please feel free to contact us directly, and our team will assist you as soon as possible.

📧 Email: hello@mystaze.com

📞 Phone: +358 45 180 4818



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